Frequently Asked Questions

Who can buy from Taino Leaf 1400?

You must be at least 21 years old. We verify your age at checkout and again upon delivery with a valid government-issued ID.

Do you comply with tobacco laws?

Yes. We follow all local, state, and federal regulations including the PACT Act. This means we keep records, label packages properly, and notify authorities as required.

What personal data do you collect?

We collect your name, address, email, phone number, age verification data, and order history. This data helps us fulfill orders and comply with the law. You may request to access or delete your data at any time by emailing tainoleaf1400@gmail.com.

Do you use cookies or trackers?

Yes. We use cookies and secure third-party tools to enhance your experience and for basic analytics. You can disable non-essential cookies through your browser settings.

Where do you ship?

We ship only within the U.S. to areas where tobacco sales are legal. We do not ship to P.O. Boxes or APO/FPO addresses. Age and signature verification are required upon delivery.

How long will it take to receive my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Can I return my order?

All sales are final due to federal tobacco laws. If your order arrives damaged or incorrect, contact us within 3 days of delivery with photos and your order number. We’ll review your claim and may issue a replacement or store credit if approved.

What does PACT Act compliance mean for me?

It means we:

  • Verify your age at checkout
  • Require signature and ID at delivery
  • Label shipments with health and legal warnings
  • Keep records of your order for 5 years
  • Notify state and local tax authorities as required

By ordering from us, you’re confirming that you comply with the laws in your area too.

What happens if my package can’t be delivered?

If your package is undeliverable due to an incorrect address or failed age verification, it may be returned to us. A restocking fee may apply. Please make sure your shipping info is correct at checkout.

How do I contact you?

Email us at tainoleaf1400@gmail.com

Phone: 407-529-5121